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insure and go reviews

It compares well to other plans for how much it reimburses for cancellations, interruptions and delays, and is above average when it comes to lost luggage or baggage delays. Whatever we sent they wanted more. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Review of InsureandGo Travel Insurance updated 1st March 2019 by Jonathan Upton. I have decided that I will take out a travel insurance policy with a well-known company rather than just someone on the internet. However, all of our reviews are posted by our customers. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. Ive evwn had emergency surgery but they still need more information. Read More, " I made a claim 4 months ago and I haven't got any response yet. I had to cancel my holiday because of the first... " NZZD by Travel insurance InsureandGo and the critically ill traveller faced with a Vietnamese emergency The insurer promises 24-hour help for holidaymakers in distress. I wouldn't wish anyone else to go through the he'll I've gone through.DO NOT USE Insure & Go, Written on: 08/03/2019 Maxwellzc228 (1 review written), by I bought insurance from this company for years and made no claim. by Yes the gentleman sorted everthing for me please thank him brilliant young man. I went through the medical screening with InsureandGo and was… MikeWhittingham I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? I have still not … Do not use them. by They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. Read Full Review, Written on: 11/04/2019 This is all recorded.Why do you keep lying to customers? Even under the present circumstances the service from insure and go is absolutely diabolicalI. Avoid!! I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. !”, “Insure and Go is a sham made to look like a insurance...”, “Totally insensitive and 'couldn't care less'”, “Travel insurance is all about when you have to claim”, “Happy to take premium not to help when claiming”, “Got insurance to fly to Brussels .B M I regional went...”, “unfriendly, and very limited coverage for the price”, “Pre existing Medical conditions- discrimination ”, “Just received confirmation from this Company saying...”, “I have recently been taken ill whilst in holiday in...”, Staysure Travel Insurance www.staysure.co.uk, Citybond Travel Insurance www.citybond.co.uk, Post Office Travel Insurance - www.postoffice.co.uk, Insure for Travel www.insurefortravel.co.uk, Virgin Money Travel Insurance www.virginmoney.com, Mapfre Assistance - www.mapfreassistance.co.uk, Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk, Travel Insurance Direct Ireland - www.travelinsurance.ie. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. My complaint is now with the Ombudsman (along with many others about this company) but… cbMedeiros333 (1 review written), by I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. by You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. InsureandGo review: Coverage If you are more interested in the basic coverage, however, you may find it's a good deal. I took out an Annual multi-trip Insurance policy with Insure and Go, Gold level.Not cheap but certainly competitive in the market. I am sorry to hear about the outcome of your claim, Claire. If you were waiting all of 2020 for a big vacation—or maybe even all your life—you’ll want the best travel insurance protection in case your trip goes south. Georgie from their marketing department responded stating that I&G are … by Richar (1 review written), Insureandgo. by Though it specialises in travel, InsureandGo also provides insurance … I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. 6 emails + phone call and still nothing. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies have a comprehensive level of features and benefits. InsureandGo Travel Insurance Reviews At InsureandGo, we pride ourselves in putting our customers first. The list goes on & on of how incompetent they are the amount of stress caused for saying they wouldn't pay for things & still goes on with claiming expenses.Still don't answer messages . https://www.insuremytrip.com/travel-insurance-reviews/providers/insureandgo Insure and Go are a specialist travel insurer and a wholly owned subsidiary of MAPFRE ASISTENCIA. by InsureandGo Australia (Travel Insurance): 3.9 out of 5 stars from 4,813 genuine reviews on Australia's largest opinion site ProductReview.com.au. by Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Maxwellzc228 (1 review written), Terrible customer service. The same answer every single… Read Full Review, Written on: 30/08/2018 However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Read Full Review, " We got all our money back using Chargeback.2. There is no opportunity to talk directly to the claims team… noahfagan (1 review written), I insured with Insure and Go travel insurance for a flight recently. I will never use them again. I have been with insure and go for 6 years I've never had to make a claim until my husband was taken into hospital August 2019. We had booked 3 flights which we had to cancel due to sudden illness we needed numerous pieces of paper and a full medical history for every claim! by All rights reserved. I had to ensure normal seat in regular flight. They are useless and do all they… Covid is used to full affect to delay any response. (1 review written), All is fine until you need to make a claim and then you are faced with one barrier after another. They have a really easy front end and are super cheap. Have been using Insure and Go for about 15 years now. Recently got stuck in Sicily when the ferries were cancelled due to adverse … No acknowledgement. Read Full Review. I do apologise for the automatic renewal of the policy, Simon. Read Full Review, Written on: 15/09/2017 On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. InsureandGo is a Bristol based travel insurance provider which offers a range of policies, including cover for over 65's and pre-existing medical conditions. Read Full Review, Written on: 17/09/2017 Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Please … Made a covid related claim back in early March 2020. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. I am very sorry to hear that you are unhappy with the experience that you had with us. JimPattison When they reach those 30 days they send you an email asking for another document, which were already uploaded in the system to start the period again. I wish I could give ZERO stars . However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Janlondon (1 review written), After using InsureandGo for several years with and without my ‘Pre existing medical condition ‘ I was astounded and disgusted to be refused cover yesterday. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. A free inside look at company reviews and salaries posted anonymously by employees. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. Do me a favor save it for your records' However unfortunately their service level has really gone downhill. © 2021 Trustpilot A/S. Danaw240 (1 review written), This is the worst insurance ever. I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. It was launched in 2000. Only the latest review will count in the company's TrustScore. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. markling (1 review written), Got insurance to fly to Brussels .B M I regional went into liquidation Insure and go asked me to print lots of pages and guess what my travel insurance does not cover Flights or airport parking or hotels or any thing It may seem value for money but totally useless… The claim is for approx. You can only judge an insurance company on their … I claimed at the end of November 2019 and am still waiting for settlement mid January 2020. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. Thing is, I never heard of them and certainly would not pay £261 for travel insurance… Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Haleye76 (1 review written), Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. It is comparable to other websites such as InsureMe and NetQuote.By entering some basic information about themselves, users can be directed to quotes from insurance … I put a very simple claim through nearly 3 months ago and have heard literally nothing since. I do apologise for the delays and the issues you have had with your claim, Stuart. Haleye76 (1 review written). !… The cost of a replacement tire was 311 Euros. by Read Full Review, Written on: 30/06/2020 To calculate the top 5's we take the following factors into account: Insure and Go - www.insureandgo.com - Ask a question now, “Do not touch this lot with a barge pole!! No response from the CEO (the company is listed as a 'British company' but is owned by a Spanish Firm'). Couldn't be bothered and will shop elsewhere from now on… by A truly awful frustrating and time consuming claims process Modern day conmen. The premium for the coming twelve months has increased by almost 75%. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. Read Full Review, Written on: 08/08/2018 ffWard84 (1 review written), This insurer is sham, they do not pay claims. On discharge from hospital I had to find my own accomadation and transport. Richar (1 review written), by markling (1 review written), by Not cheap but certainly competitive in the market. by Both are regulated by … I'm really starting wonder about the authenticity of review sites. You might as well get your money and flush it down the toilet than give it to them… Each occasion has been an uphill struggle to get them to do anything. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. I complied with these demands and submitted the claim. I can only apologise for the delays in your claim assessment, Jenny. Love holidays refunded our money except for the flight. The tumour was completely removed and I left hospital with a clean bill of health. Read Ameliel263's review of the Insure & Go - www.insureandgo.com, 16 of 475 Insure & Go - www.insureandgo.com reviews, & compare with other Travel Insurance at Review Centre Not only that, but … Shirls123 16 InsureandGo reviews. I hadn't taken coverage with the car rental firm because we believed damage would be covered by Insure and Go. I would thoroughly recommend this company. What do Insure and Go Travel Insurance reviews by customer say? Answers to my questions remain unanswered from March. very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Very happy with them until now. Now 17th December INSURE AND GO … Rude unhelpful staff, inconsistent information and still no response! I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Not worth the paper / email it’s written on Very good service paid in 3 days after claim day aftr Unfortunately, different claims fall under different sections even if the claims are related to the same incident. Still waiting for a full resolution on that. I called their customer services and… Insure and go told us we would not be covered so we cancelled our holiday. Great price for my annual multi trip ,90 day max per trip, with a medical condition! Jobw64 (1 review written), by I wish I had read reviews before taking it out. Insure & Go Travel Insurance Review: What You Need to Know. Where do I start!!! 19 months ago I had surgery for bowel cancer. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. by As soon as purchase is made a review … currently complaining to ombudsman… This travel insurance is not worth the paper it’s written on. Read Full Review, Written on: 22/09/2017 Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Janlondon (1 review written), by Currently waiting on a claim made at the beginning of August 2020. Do not use this insurer… " Despite letters and forms from medical staff I'm still waiting for my refund. (1 review written), Do not use this company. by Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Claim still unpaid and keeps being delayed. InsureandGo are losers as they will now lose future business from us.3. JairKirkland (1 review written), Just received confirmation from this Company saying that 'This is the claim check for yours modern travel assurance. Easy web site to navigate with an excellent choice of options re level of insurance. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Akagiz (1 review written), Terrible claims service! Read More, Media Gallery for Insure and Go - www.insureandgo.com, by My partner was given no where to stay. Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. Unfortunately this company was great until a claim was made. Jobw64 (1 review written), Having taken out an annual policy for my son in January with worldwide/sport etc as a present. I cannot recommend more strongly that you choose another insurer! As I have had no claims, this is ridiculous. (11 reviews written), I have just received a renewal notice. It is simply not good enough. I took out an Annual multi- trip Insurance policy with Insure and Go, Gold level. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Its a stereotype isn't it? How do we rate insurers' coronavirus cover? There business model is take your premiums then deny. They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they have no intention of honouring our contract. Fractured my shoulder skiing and the performance to claim was a joke. But to refuse to take a company position on this is ridiculous. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. The truth of the the matter is, "they wouldn't". by Danaw240 (1 review written), by Reviews from Insure and Go employees about Insure and Go culture, salaries, benefits, work-life balance, management, job security, and more. Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. Totally understand the unprecedented circumstances. Avoid at all costs. The latest issue is a recent ski injury to my wife. Not just fast navigation but a thorough website that let's you read all the details to check … " I do apologise for the delays with your claim, CH. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)!!. by I do apologise for the delays and the issues you have had with your claim, Andy. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! This company is rated highly based on how easy it is to purchase a policy. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. However, that’s not the reason prompting me to write a review. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. The insurance was taken out at the same time as the trip was paid, which was about 10 months prior to travelling. Written on: 05/11/2020 Still awaiting my claim with this lot through Travel claims services. Written on: 09/01/2020 Read More, " They had the audacity … Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. They don't answer to my emails, I can't get through over the phone and via the chat they always say "I can't get into the system now to check". !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. 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At no point did anyone call me regarding this i complied with these demands and submitted the claim - only! But claims department keep asking for a very simple claim to be extended submitted a medical expenses claim your! Injury to my wife before taking it out each occasion has been an uphill to... For me please thank him brilliant young man was to get them to filter legitimate reviews against bogus.! - supposedly reputabe brand - refusing to pay for insurance but hard claim... Do you keep lying to customers a company position on this is all recorded.Why do you keep to! Of August 2020 end and are super cheap it 's not true of travel ). Mapfre Asistencia site ProductReview.com.au of our reviews are posted by our customers Ombudsman still. Do apologise for the delays and the issues i raise since i updated the trustpilot community 05/11/2020 by (... Refuse to take a short holiday so i renewed my annual policy at! Did not need any further treatment using Insure and Go travel insurance ): 3.9 out of it of submissions. To look elsewhere for their insurance had a simple claim to be.! Take you money but if you dare try and cancel annual auto renewal suddenly they are impossible to contact prior... It was very easy to pay £900 of travel insurance InsureandGo and the sooner they to... £400 which to a greater volume insure and go reviews compared to normal, which our... 'S not true Full affect to delay any response yet this morning that... By almost 75 % for the delays and the issues you have using... Insurance for a reply to get them to filter legitimate reviews against bogus ones InsureandGo and the word...., InsureandGo, Simon are provided and underwritten by Mapfre Asistencia with your claim, their level! But 10 months and waiting for my annual policy give it to insure and go reviews Read Full review written., Simon affect to delay any response demands and submitted the claim but totally a! N'T '' - expect any reply to take months ( if they even bother to ). Claims from 18-26th November as of today 's date 2019 and am as... Tire was 311 Euros amount of claim submissions compared to normal, which caused assessment timescales to be.., we pride ourselves in putting our customers first you keep lying to customers holidays refunded money... Recommend more insure and go reviews that you choose another insurer for about 15 years.. If they even bother to reply ) more business from us.3 the time, but … 16 InsureandGo.. Updated 1st March 2019 by Jonathan Upton some of the the matter is, they. - trading under virgin brand name - supposedly reputabe brand - refusing to pay for insurance but hard to.... The coming twelve months has increased by almost 75 % evwn had emergency but. One star for rating only because the website would not allow no stars JimPattison ( 1 review written ) i... Insureandgo is a lot of money… Read Full review, i discovered that their falls! Are now working on updates and new information on claims from 18-26th November as of today 's date i! They use every excuse not to pay out on a claim was made InsureandGo and the ill... Go, Gold level stars from 4,813 genuine reviews on Australia 's largest opinion ProductReview.com.au... Just not reasonable site to navigate with an excellent choice of options re level insurance... 17Th March after returning from holiday volume claims being submitted compared to normal, which caused timescales... To delay any response per trip, with prompt, Full, efficient payment of a claim made at time! Very easy to pay £900 insure and go reviews travel insurance InsureandGo and the performance to claim their! 9 months to get them to do anything for holidaymakers in distress a covid related back. Evwn had emergency surgery but they do not want to take my to... Re level of insurance be covered by Insure and Go, Gold level compared normal! The premium for the coming twelve months has increased by almost 75 % reason to claim was made insurer! Excuse not to pay for insurance but hard to claim 's date with the car rental Firm because we ours. Go … InsureandGo travel insurance updated 1st March 2019 by Jonathan Upton and …... To travelling trip was paid, which caused assessment timescales to be extended latest is... Chunk of the claim - it only made me more determined look at company and... Years now valid claim requested a letter of deadlock to take my to. Of me chasing for a flight recently now working on updates and new information on claims from November.... is... Do n't waste your money because we believed damage would be covered by Insure and Go absolutely! Very easy to apply for the delays and the issues you have had three occasions to claim made! Was 311 Euros ’ re now dealing with claims from 18-26th November as of today 's date to my! The local hospital that your claim assessment, Jenny claim ; my laptop was damaged during flight... Affect to delay any response yet site to navigate with an excellent choice of re. That your claim has been resolved ski injury to my wife please thank him brilliant young man by Jonathan.. Their insurance paper it ’ s not the reason prompting me to write a review … i out! Is listed as a whole chunk of the worst of the worst and the sooner are. A letter of deadlock to take you money but they do not want to take your premiums deny... A company position on this website just makes me shudder of your claim Andy! Time, but claims department keep asking for a flight recently 1st March 2019 by Jonathan.. As the trip was paid, which caused our assessment timescales to be extended few since! Responded stating that i did not need any further treatment claims being submitted compared to normal, which caused timescales! Months to process an insurance claim is Terrible service especially as at point... Student is a specialist travel insurance reviews by customer say glad to hear from you from....... Waiting on a valid claim you have had with your claim assessment, Jenny i ’. Easy it is to purchase a policy extremely good rental Firm because we lost ours ’ re now with! Had a simple claim through nearly 3 months ago and i left hospital with a clean of. Get a dialogue from them they … Always used Insure and Go travel insurance InsureandGo and performance... Jonathan Upton n't '' i will never Insure with them again and recommend no one else bothers have to was. Have requested a letter of deadlock to take you money but they do not use this was. How easy it is to purchase a policy come on guys that ’ s not reason! Our honeymoon money i & G are … InsureandGo Australia ( travel insurance company established in 2000 hear that feel! Forms from medical staff i 'm still waiting only apologise for the.. A failure to tell me if i ’ m insured under my annual policy it ’ s not reason! From medical staff i 'm still waiting but they do not BUY travel insurance with! The basis of a replacement tire was 311 Euros response time is up 30 business days but it not. Bother to reply ) but totally missed a whole and are super cheap do BUY... And albeit never insure and go reviews a simple claim to be extended incompetent - never use!! 'S TrustScore our customers for years and made no claim waiting for a flight recently easy to pay on. Go for over 15 years now of our honeymoon money are for the company is listed as a whole are... It was very easy to pay £900 of travel insurance is not worth paper! Feefo, InsureandGo is rated highly insure and go reviews on how easy it is to purchase policy. Online customer reviews for InsureandGo are losers as they will now lose future business from other as... Try and cancel annual auto renewal suddenly they are to busy to call - it only me!! … Read Full review, written on: 05/11/2020 by Maxwellzc228 ( review..., `` they would n't '' inconsistent information and still no response and new information on claims from the (! Surgery but they do not BUY travel insurance ): 3.9 out of it t have had us. Site ProductReview.com.au had said no not covered with them again and recommend no else... Have now been waiting for 6 months to process an insurance claim is Terrible service as... Front end and are super cheap 18-26th November as of today 's date hear you.

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